Help
Most problems are one of these. If not, write to us below: a real person answers, usually the same day.
Watch the 2-minute how-to video
Sign-up, your account page, starting Bell Tutor, sharing the screen, and the two microphone modes.
What does my child need?
A laptop or desktop (Chromebooks work) with Chrome, Edge or Firefox, a microphone, speakers or headphones, and a decent internet connection. Headphones work best: they stop the tutor from hearing itself. Phones and tablets can't share their screen, so they aren't supported yet. Run the setup check once on each computer.
Bell Tutor can't hear my child.
When the browser asks to use the microphone, choose Allow. If you missed it, click the lock or settings icon left of the web address, set Microphone to Allow, and reload. Check the mic picker at the top of the tutor page, and that the mic level bar moves when your child talks. Push-to-talk mode: hold Space or the Hold to talk button while talking.
We can't hear Bell Tutor.
Check the computer's volume and that the right speakers or headphones are chosen. Press Start if the page is still showing it; browsers don't play sound until you click something.
Screen sharing doesn't work.
Click Share my screen and pick the window with the schoolwork. On a Mac, the browser needs Screen Recording permission: System Settings, Privacy & Security, Screen Recording, turn the browser on, then quit and reopen it. Bell Tutor only sees what's shared, and it says so if nothing is.
Bell Tutor is slow, or the character is choppy.
The first minutes of a session can be a little slower while the voice server starts, especially outside booked times. On older computers, choose Light, 2D or Simple in the drawing menu at the top; Bell Tutor already steps down by itself when the computer struggles.
Bell Tutor said something wrong or not okay.
Bell Tutor is an AI and can make mistakes. Have your child press Help on the tutor page and choose "Bell Tutor said something wrong or not okay": it sends us the last few lines so we can see exactly what happened. Or write to us below. We read every report.
The link stopped working.
Links stop working if a new one was made, the subscription lapsed, or the account isn't approved yet. Sign in to your account page to see the current link and status.
How do I change my card or cancel?
Sign in, then Card and billing on your account page. Cancelling keeps Bell Tutor on until the end of the month you paid for.
How do I delete my child's information?
On your account page: "Stop using Bell Tutor and delete my child's data", or remove one child. It is permanent. See the Privacy Notice for what we keep and why.